Update customer service details
Updated 3 weeks ago
Your customer service details are the contact information shown to customers on billing pages and payment receipts. This typically includes your business name, email address, and phone number. Updating these details ensures customers can reach you with questions about their payments.
Before you begin
- You need access to your organization's Settings to update customer service details.
Step 1: Go to Settings
In your Billplz dashboard, click Settings in the sidebar navigation.
Step 2: Open your contact details
In the Account Settings page, scroll to the Contact Details section. Click to expand it if it's collapsed.
Step 3: Update your contact information
Enter or update the following fields:
- Business name — Your organization's name as it should appear to customers
- Email — Support or customer service email address
- Phone number — Contact number for customer inquiries
Click Save to update your contact details.
Your updated contact details now appear on billing pages and payment receipts sent to customers.
Where your contact details appear
Your contact details are displayed in two places:
On billing pages — When customers view their bill, your business name, email, and phone number appear at the top of the page.
On payment receipts — After customers complete payment, their receipt email includes your contact details so they know how to reach you.
Common issues
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