Trace a payment receipt

Payment receipts are sent automatically to both merchant and customer email addresses when a payment is marked as paid. If you need to retrieve a receipt manually, you can access it using the Bill ID.

Step 1: Get the Bill ID

From your Billplz dashboard, select a date range and click Generate Excel under Account Statement. Once the report is ready, download it and locate the Bill ID in the statement.

Alternatively, open your Settlement report (Excel format) and find the Bill ID in Column C.

Step 2: Enter the Bill ID into the URL

Copy the Bill ID and enter it in this URL format:

billplz.com/bills/[Bill ID]

For example, if the Bill ID is g28wsm3, the URL would be billplz.com/bills/g28wsm3.

If the bill has expired

If the bill page displays "THIS BILL HAS EXPIRED," you'll need to submit the customer's email address (the email the bill was sent to).

In the same Account Statement from Step 1, find the matching Bill ID row and check Column G (Email).

Enter the customer's email on the expired bill page and click Submit to view the receipt.